Queue Songs get forcibly played

[Kerzenmensch]

Plan

Premium

Country

DE

Device

Samsung Galaxy A33 5G

Operating System

Android 14, OneUI 6.1

My Question or Issue

When I create a queue out of a few playlists (so the amount of queued songs reached maximum) and I want to play another song by clicking at the song (listed in playlist), the chosen (clicked) songs tries to play, but gets skipped after 1s (± 0.5s). So the queue has to be empty, to instant play a song, that is not in the queue.

[AlejaR]

Hey there @Kerzenmensch,

Thanks for posting in the Community and welcome.

In this case, we'd suggest you try performing a clean reinstall of the app. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can follow these steps to do it.

If the above doesn't do the trick, we'd like to gather some additional info to better understand what's happening on your side. Please send us the following:

• The exact Spotify version you're running on the affected device.
• Did you notice if this started to happen after a specific event such as an OS update?
• A video recording in which we can see the exact steps you follow to replicate this. You can attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

Keep us in the loop!

[Kerzenmensch · Accepted solution]

Thank you, AlejaR, for your reply!

I completely un-installed Spotify and installed it again. The bug still exists. But I think, I have to correct my report - it seems to be an issue with the 'Smart Shuffle' feature. I, by accident, found out that if that Smart Shuffle Feature is not activated, the queue does not forcibly play, so you can play songs by just clicking at them. But at soon as you activate it again, the clicked-at-song gets skipped and the queue plays again. For better understanding I screen recorded the happening and uploaded it to Google Drive for you. I hope it is understandable.

I have a Spotify Developer Account,  maybe that could be a reason, even though nothing is running with the credentials right now. I don't have another premium account, so I can't test if it is something related to that Dev thing, but I'd assume it does not.

And I guess, the issue isn't related exclusively to my phone, because on another phone with the same account, the error occurred as well.

The version of my Spotify App is 8.9.66.543.

If more information needed or a better description, just reply and I'll do my best for you.

[A7MLESS]

Plan

Premium

Country

Spain

Device

Oppo Find X2 Pro

Operating System

Android 13

My Question or Issue

By having the smart random mode activated, if you put a song in the queue, play another song by clicking on it and add a second song to the queue, it automatically goes to the first song in the queue and so on, it only happens in the smart random mode in normal random or without random doesn't happen.

[fides0x0]

Just a pet peeve of mine. I don't like how playlists automatically skip to the next track when turning Smart Shuffle off.

[Ivelina]

Hey folks,

Thanks to everyone that has taken the time to post their details in the thread. We really appreciate the cooperation and have forwarded the info to the relevant team.

We'll notify you in the thread as soon as we have any updates.

Cheers!