Random Pausing and No Spotify bar in phone pull down menu

[SarahH3]

Plan

Student Premium

Country

 USA

Device

Samsung Galaxy S8

Operating System

Most recent, not sure what it's called but I'm fully updated

My Question or Issue

I have 2 issues. The first is that the music keeps randomly pausing and I have to keep hitting play again. The second is that normally while I am using spotify, in the notification bar there is the Spotify symbol and when I pull it down it has the song playing and basic controls (play/pause, skip/go back). However, since the last update, the symbol and pull down menu will randomly disappear and I have to go reopen the app itself and use controls from there which is very inconvenient when I'm listening while working out or driving. These two issues work together to make Spotify less convenient. Also, there needs to be a better system for customers having small, specific bugs like this to get help in a timely manner from people who actually work for Spotify and can give the most accurate information. 

[Peter]

Hey @SarahH3.

Thanks for reaching out on the Community 🙂

Since this is an issue we are aware of and which our tech folks are currently looking into, we recommend you head on over here and:

• add a +Vote to show that you are experiencing it
• leave the requested info in the thread

Let us know if there's anything else we can do for you 🙂

Cheers,

P