Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Plan
It was premium when the problem started now on free
Country
India
Device
Samsung Galaxy J7Nxt
Android version
9
Problem/issues im having
Suddenly my liked songs and albums dissapeared.in web version and PC and spotify Lite i can see the likes but in mobile spotify app all the likes were removed and if i try to see artist profile it says there's something wrong with my internet connection when the wifi is fine and running. All my liked albums are gone. I have tried reinstalling, clearing data everything but nothing works. I dont know what to do anymore. Been running out of options.
Suggested posts
Let's introduce ourselves!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…
Staff / Moderator/ 3 years ago in Social & Random