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Reinstalled. Now can't play albums offline- can see them in library

Reinstalled. Now can't play albums offline- can see them in library

Spotify kept stalling so I unstained and reinstalled.
Now I can see albums in my library but only play them when online. Massively frustrating!
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1 Reply

Hi @Luke1968!

 

Welcome to the Spotify Community.

 

It might be that your Spotify's cache files are duplicated. Reinstalling the app might disconnect the current cache files saved on your phone, making your offline tracks no longer available. When the app resumes the download, it creates a new cache file.

 

Let's try removing all of your offline devices here. This will delete also the cache file that was duplicated.

 

After that, just reinstall the app following these steps. Finally, you'll need to download the music again.

 

Let us know how it goes!

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