Samsung Gear S3 BT connection not stable using direct link via WLAN

[Karsi]

Dear all, using Spotify via the Smartphone works fine. But using it via WLAN and transmitting it to a BT receiver plugged to an amplifier doesn't work properly. Connection isn't stable and stutters significantly so that app is just not useable. 

Does someone has a similar experience or found a solution? 

Br,

Karsten 

[Joe]

Hi. Just a couple of questions to help narrow things down.

• If you stream spotify over bluetooth from your phone, does it play without problems?
• What if you stream mp3s from the watch over bluetooth?

[Karsi]

Hi Joe,

thanks for your fast reply.

Here are my answers:

• If you stream spotify over bluetooth from your phone, does it play without problems?
  >> Yes, no problems. 
• What if you stream mp3s from the watch over bluetooth?
  >> Also here no problems.

By testing remote vs. wifi back and forth I had the impression that every time a connection between the Gear and the smartphone is active the connection starts to get unstable. 

Additionally every task for the Gear seems to result in a unstable connection, even it's only the switching between always on and normal display mode.

What I experienced is not to 100% reproducable.

Still for sure is that the connection is not stable using the Gear via wifi.

Due to the fact that I don't want to disconnect my smartphone every time I want to use my Gear for Spotify and that I would like to use the gear also for changing the loudness (which is not supported via remote - for whatever reasons) it's not really satisfying. 

Thanks  for your support.

Regards,

Karsten

[Joe]

Hmm.....I have an S2 which plays fine through my BT phones while streaming from spotify over wifi so I'm not sure what could be wrong. 

I suggest you use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.