Se reproduce sin permiso solo por favor ayúdenme

[Jocelyn5]

Plan

 Premium

País

 Chile

Dispositivo

 Motorola z2

Sistema operativo

Andorid

Mi pregunta o problema

Se me reproduce solo se abre sin permiso por favor ayúdenme cuando uso Instagram se abre para cualquier cosa se abre solo, soy premium lo desinstale pero sigue así 

[Aimee_T]

Hey @Jocelyn5, welcome to the Spotify Community!

We can help you out in English over here. We'd recommend logging out everywhere by following the steps at https://support.spotify.com/article/how-to-log-out/. Also, it would be helpful to change your password here https://www.spotify.com/password-reset/.

Besides that, could you give us a bit more info about your Spotify account oppening out of nowhere?

Take care 🙂

[Igoruriagerereka]

Spotify turn on alone withou myinteraction.

Cell# Samsung S20

[AndresM]

Hi @Igoruriagerereka,

Thanks for posting on the Community and welcome.

Could you tell us if the issue started after a recent update?

On another note, we recommend that you check if you have the Samsung Device Care app installed (Settings > Device Care). If so, adjust the settings in order to exclude Spotify from any optimization that may affect your downloads. Since the Device Care app optimizes the device's performance by managing tasks and clearing cache and info, its functions may generate conflicts with Spotify. 

Keep us in the loop.