Sea worker

[moenuffda]

Plan

Premium

Country

Norway

Device

Google One Plus Nord

Operating System

Android

My Question or Issue

My husband works out to sea off the coast of Norway. He is in offline modus then - the internet on the ship is awful. He at times is in dock and reconnects but it just won't play. He has tons downloaded but nothing happens. I have read other threads but no real answer comes up. Have restarted redownloaded. As far as I understand - Premium lets you play music with no internet and no mobile connection. So....what is the problem? We are confused. Thank you!

[Dian]

Hey @moenuffda,

Thanks for posting in the Community.

We'd like to first recommend a clean reinstall of the Spotify app on your husband's device. Here is how to do one.

It is also important for your husband to check, if he has cache clearing apps installed on his phone, because they can sometimes hinder the functionality of the Spotify app.

Could your husband also check if the Spotify app is set as an exception in the battery or memory optimization settings on his phone?

Keep us posted,

Cheers!