Shuffle bugging out

[LittleprincessJJ]

Plan

Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hey im a premium user since many years but lately when i wanna switch my playlist from shuffle to play in order it doesnt work . I press on the Button and it kick me back to the overview of my playlist then when i select the first song the shuffle is back on and it just keep repeating that . Until at some point after several attempts it finally turn off after several minutes . 

Also i continuesly turn off smart shuffle i dont know how many times i turned this off in settings and it just keep on turning on again ? I do not want this and i turn it off many many many times? 

Hope this can get fixed 🙂

[Yordan]

Hi @LittleprincessJJ,

Welcome to the Spotify Community!

Does this occur with a specific playlist or with all playlists in general? Could you check if you able to toggle Shuffle on/off normally from the Now Playing View instead?

If you haven't already, it's worth logging out and signing back in to your account twice in a row - this will force an internal refresh of the app that may help here. Something else you can do is performing a clean reinstall of Spotify.

In case the issue persists, please share a short screen recording which shows the described behavior in action so we can take a direct look at what's happening on your end.

Let us know how it goes.

Cheers 🤘