Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi.
I have premium Spotify running on my new Galaxy Watch 4.
I have downloaded a playlist with a 100 songs so I can listen ofline when I'm out for a run.
The problem is that the playlist will start from 'song 1' everytime.
If I'm on a 30 min run I'll go through the same 10 songs each time, unless I skip ahead 10, 20, 30, 40 songs each time I go out.
How is the most basic function like 'shuffle' not available... unless of course I'm missing something!?
Thanks
Hi!
We can confirm that the new watches using WearOS currently don't have an option to play the locally stored tracks on shuffle. We've passed this on to the right team here with Spotify to look into this.
There're others that feel just like you and want this feature to be part of the WearOS experience and as such, they've created this idea.
We recommend voting and subscribing to the idea, as we'll be using its thread to keep everyone updated on any developments.
Keep an eye on it, we'll post news as soon as we have them!
Hi, I got the watch yesterday but I can't even find a playlist subsection:
I see:
Heavy rotation
Jump back in
Recently played
Your top mixes
recommended for today
I've tried re-installing the app on the phone and watch. What am I doing wrong?
Many thanks
Samsung S21 Ultra
Galaxy watch 4
Operating System, Android 11, Wear OS 3
Hey there @prm1971,
Thanks for getting in touch about this here in the Community.
Just to confirm, are you able to see Your Library on the watch but it's empty or you can't see that section either?
Additionally, sending us a video of the steps you're following would come in handy. You can send a link to it or attach it using the Insert Video option in the post editor.
Keep us posted.
Hi,
I see nothing regarding my library, just the sections that I mentioned in my post.
Hi again,
I see the downloads section.
here is a pic.
Hi again,
Now I see "your shows" but it only contains 5 podcasts.
Still no search or browse option so hard to understand the logic of the app.
Hi there @prm1971,
Thanks for keeping in touch and for the extra info.
We're constantly aiming to improve the app and the overall experience, but keep in mind that the app for watches is limited to what they can do compared to a mobile app and the best experience comes when paired up with a phone.
The features and available sections can vary across models and OS. If you'd like to have a particular section or feature, we suggest searching our Idea Exchange board to see if anyone else has already suggested that, or submit your own idea if there aren't any. You can find the steps to submit a new idea in this article.
You can also read more about how feedback on ideas reaches Spotify here.
If you have any questions, the Community is here for you.
Cheers!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…