Shuffle is broken

[Drillbit1217]

I have a playlist where I keep all of my music, and when I press shuffle play, it just plays my playlist in order. I've tried clearing the cache, I've tried reinstalling it, I've tried restarting my phone, and nothing works.

[shiningstarj]

I had this problem, but restarting the app did fix it

[MartinStoichkov]

Hello @Drillbit1217, thanks for posting! 

There is an ongoing issue thread here, other users also complained about it. 

You can also leave your feedback there

In the meantime here are some troubleshooting steps you can try: 

• Log out and log back in the app 
• Transfer the playback from the phone to the computer or vice versa, and see if this works 
• Try a clear re-install of the app, as this usually helps for many ongoing issues