Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Songs are grayed out and won't let me play them any more

Songs are grayed out and won't let me play them any more

Plan

Premium 

Country

 Ireland

Device

Huawei Y6 2018

Operating System

Android 

 

A song that was downloaded on my premium account uninstalled and won't let me play it any more. It's grayed out and I've done 2 clean reinstalles of spotify, I dont know what to do please help me

 

Screenshot_20180905-174430.jpg
Reply
1 Reply

Hi!
It's grayed out for me too. It seems that it's unavailable. It's not only you.

From the FAQ about greyed out songs:

This means the content is no longer available. This can happen if licencing agreements with the artist/labels, or ownership of rights, has changed. Hopefully it will reappear soon.

Suggested posts