Songs are playing muted but counter ticks SGS4

[solwretep]

Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I have to re-insert the headphones.. I want my monthly fee back!

Dont tell me that I should check the volume settings. And by the way - lots of people have the exact same problem - just check the comments in Play Store..... Voted one star for now.

[Taylor]

Hi,

Someone was having a similar issue in another post.

I'll escalate both topics over to the staff as it was probably a bug introduced in the latest version.

Anthony 🙂

[Liam]

What device are you using?

Are you rooted?

Are you running a custom ROM?

What Android version are you using?

[solwretep]

Im using SGS4 GT-I9505, running:

Custom rom OMEGA 3.1

faux kernel

awesome beats

Rooted

Android 4.2.2

[Liam]

*Spotify won't debug issues on rooted/custom ROM'd devices. Yes, I know - stupid, but still.

[solwretep]

No need to debug on rooted / custom rom phones. A lot of people are having the very same issue with stock SGS 4 / SGS 3... just check the latest comments on play store..... This is bad ...And whats even more disturbing is that I can see comments that dates back to the 28:th of may. Since this has been a working week spotify should be aware of this issue and instead of answering like you just did you should acknowledge the issue for all people that pay for the subscription. I excpect a refund.

The people that access root (i.e., the nerds) are more likely to report issues like this and contribute in making spotify better. This is just plain stupidity.

.

[Liam]

And you should read my signature and realise I don't work for Spotify.

[solwretep]

LiamW - Im retarded! Sorry mate 🙂

[Liam]

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@solwretep wrote:

LiamW - Im retarded! Sorry mate 🙂

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Come on, there was no need for that...

[Liam]

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@solwretep wrote:

No need to debug on rooted / custom rom phones. A lot of people are having the very same issue with stock SGS 4 / SGS 3... just check the latest comments on play store..... This is bad ...And whats even more disturbing is that I can see comments that dates back to the 28:th of may. Since this has been a working week you should be aware of this issue and instead of answering like you just did you should acknowledge the issue for all people that pay for the subscription. I excpect a refund.

The people that access root (i.e., the nerds) are more likely to report issues like this and contribute in making spotify better. This is just plain stupidity.

.

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I agree, and I did say exactly that when I was told 😉

[Joe]

Hi. It might help the devs if you could confirm whether you get the same behaviour with the stock ROM?

[Richard]

We've had a report of a similar issue on an S3 running stock 4.2 [http://community.spotify.com/t5/Help-Android/gt-50-tracks-sync-in-silence/m-p/429758] so let's leave the ROM issue to one side for now; with the caveat that it's not officially supported, etc.

In terms of gathering more info, I'd like to ask you the same question as in the other thread - what option do you have set for the sync quality in the app's settings?

[solwretep]

Normal quality on both.

[Richard]

Thanks.

Out of interest, what is "awesome beats" ? Is it related to Beats Audio? (There's been issues with this in the past)

[MrTed]

I noticed this issue to be on certain tracks only. When this happens, I found that if I pause the track, then play I get audio again. But I have also found that the following track will have the same issue. Nex track does not. I believe it may be related to a particular track which then affect the next song.

[solwretep]

ok.... so I followed the guide exactly as stated on http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 , and guess what... it got worse! Now not only does spotify not play tracks when changing - but now also it lags and have graphic issues like white screen etc.... All other apps work perfectly on my Samsung galaxy S4 ...

[solwretep]

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@Richard wrote:

We've had a report of a similar issue on an S3 running stock 4.2 [http://community.spotify.com/t5/Help-Android/gt-50-tracks-sync-in-silence/m-p/429758] so let's leave the ROM issue to one side for now; with the caveat that it's not officially supported, etc.

In terms of gathering more info, I'd like to ask you the same question as in the other thread - what option do you have set for the sync quality in the app's settings?

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The link you provided does not work. The reason is that you entered an extra"] in the end of the URL.

[solwretep]

Had enough for now - Contacted my phone operator here in Sweden, Telia, and I've canceled my Sptify Premium subscription which I've had for a couple of years. When I come to think of it, I've had problems with Spotify not playing tracks for a very, very long time. I had the same problem with my HTC one X , and now (although it's escalated) With Samsung galaxy S4 .... Come google ...

[Richard]

I'm currently using an HTC One with Beats Audio on. I'm getting the same thing myself from time-to-time but not consistently, but I can't quite narrow down the conditions to reproduce it.

When this happens, do you find that turning off Beats helps at all?

And solwertep - we're very sorry if you'd like to leave the service as a result of this. We're more than happy to continue troubleshooting until it's fixed though, and we won't give up on you, promise!

[solwretep]

I don't have a htc phone, and therefore no beats. I can help troubleshoot further.