Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Songs disappear when losing WiFi

Songs disappear when losing WiFi

I recently added a few songs (5 songs) to my Library. I have my app set to download songs offline.

When I lose WiFi (e.g. I leave the house), those 5 wogs disappear from My Library.

 

To replicate/simulate...

1. Add a few songs to your Library

2. Turn Off WiFi (I assume Mobile Data is also Off)

3. Close and reopen Spotify App

 

Android 7.0.

Premium account.

300+ songa only.

Saves files to SD.

 

Note if I am required to save files to Phone instead (i.e. that is the solution), I'll have to stop using Spotify and terminate my subscription as that simply will not work for me.

 

I have tried:

Clear cache (both via Android and via Spotify)

Reinstall Spotify

Restore Phone (to Factory state)

Reply
1 Reply

Got some help from SpotifyCares FB. I found the solution myself, though. 😉 Moving all songs to Device (from SD) then back to SD resolved the issue. Will try this out a few days then post back if it recurs.

Suggested posts