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Songs do not appear

Songs do not appear

Plan

Premium

Country

Brazil

Device

Motorola G5

Operating System

Android 8.1.0

 

My Question or Issue

Some artists I usually listen to have more than 100 songs saved in my account. When I open the page of saved songs (downloaded or not downloaded) of these artists, the songs do not appear. The only information to appear is the name, nothing more. Does anyone know what the problem is? The same does not happen on other phones when logged in with the same account, everything works. This happens only on my cell phone.

My artists savedMy artists savedSongs appear (15 songs saved)Songs appear (15 songs saved)Songs do not appear (97 songs saved)Songs do not appear (97 songs saved)Songs do not appear (46 songs saved)Songs do not appear (46 songs saved)

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