Sony srs hg1

[Lenneartdj]

Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.

[Joe]

Are you saying that your mobile doesn't see the speaker when you follow these instructions? Do you have a Premium account?

[Lenneartdj]

Yew I have a premium account and I see nothing in my account.

In songpal, the app I use for the speaker I can see the ! mark when I can
use wifi. With Spotify there's no ! mark and I see nothing in Spotify.
Maybe they need to update it?

[Lenneartdj]

Yew I have a premium account and I see nothing in my account.

In songpal, the app I use for the speaker I can see the ! mark when I can
use wifi. With Spotify there's no ! mark and I see nothing in Spotify.
Maybe they need to update it?

[Joe]

So when a song is playing on spotify android and you tap the Now Playing bar, does DEVICES AVAILABLE show at the bottom of the screen?

[Lenneartdj]

No, that's just the problem. I know the settings and everything but it looks to me that it isn't available jet. Maybe we need a update on the speaker or on my Xperia z5.

[Lenneartdj]

The speaker is connected to the same network.

The app Google cast shows Spotify also in his app. But if I want to listen it's only possible by Bluetooth.

And I can't find any information about casting/connect from this new speaker. It's still not in the list of Spotify connect speakers.

[Joe]

Ah thanks. You can get in touch with spotify direct here but it might be worth downloading sony's firmware update for the speaker if you haven't already done so.

[Lenneartdj]

Thank you.

I'm waiting for reply from Sony. I emailed them this morning. Contacting Spotify looks a bit difficult in the Netherlands. I only see the address and no email.

But thanks for the help

[Joe]

There's no email support but you can use the contact form or twitter as detailed on that page.

[Lenneartdj]

It's working now. I had an email from Sony and they told me about updating the speaker. A bit strange because I set the settings in automatic updates. And now I have firmware 3.0 and at the internet I saw only update 2.0 from June 2016.

So, my problem is solved. Thanks for helping

[Joe]

Glad it's working.