Sound is muted after changing song

[Farfalla]

Plan

Premium

Country

Poland

Device

OSSURET ADD8CVW84 (Android Auto)

Operating System

Android 10

My Question or Issue

When i choose to skip to next song timer is counting but sound is not playing. When i pause song and then unpause it the sound returns as nothing have happend. I tryed to reinstall app but problem is still there. I allso checked if it happens only with downloaded songs but problem occurs even when i play them using my internet connection. Problem does not occur on my PC and smartphone.

[Ivan]

Hey there @Farfalla, 

Thanks for reaching out to us about this - we'll be glad to help you out here.  

In case you can't hear any sound when playing tracks or skipping through them you might have encountered an issue that we're currently investigating. Take a look at this Ongoing Issue and add your vote to it by clicking on the +VOTE button so you support our investigation. Make sure you follow the steps under Status Update as well. 

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll keep you updated with any relevant updates about this.

Hope this helps. Let us know if you have any questions.