Sporify continuously loading but nothind happens

[BrunoB2]

After month of payong without any satisfaction I try to send a message here.

I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show me the albums I like or the playlist Made. Impossible to look for songs either, I can only see that little green circle that's going to drive me crazy.

I thought it was because i had too .any songs "downloaded", but for the last two month I had none and that doesn't solve the issue.

I also followed all the instructions about clearing the app, the cache, the date, turning off the phone, installing again the app. It just doesn't work.

Please give me a straight answer : can Android can cope Spotify? If not, we need to know now because I've been paying too long for no service at all. 

Thanks for you help