Spotify App WILL NOT open on Android 13 (until I reboot each time)

[lsahjpaul99]

Plan

Premium

Country

Canada

Device

(Samsung Galaxy Note20 Ultra)

Operating System

(Android 13) 

My Question or Issue  

This issue started about 1 or 2 weeks ago. After a period of time goes by where I have not used the Spotify app (think like going to sleep then waking up and trying to load the app on the way to work), it will not open or even respond to my touches on my phone's home screen. I can long press to uninstall/remove, I can even manipulate app setting via the android built in app manager...BUT I cannot open the app once this reoccurring bug decides to show up. The only fix I have found is rebooting the device in order to rid my phone of the issue. 

Worth Nothing: 

1. I store spotify externally on a MicroSD card which is in otherwise perfect operating condition. 

2. I've done all the basic troubleshooting which Spotify and other tech support recommends.

3. I'm a relatively advanced technology user so please do not be afraid to throw anything at me to try as a remedy. I am desperate here. 

4. When the bug occurs, the Spotify App on my homescreen initially shows the green and black logo as usual, but upon pressing it twice or thrice, it shows a blueish grey android logo, which I believe is indicating the phone is having trouble communicating with the application files. 

The following has already been completed (some more than once):

- Reboot 

- Wipe Phones cache partition from bootloader menu 

- uninstall Spotify and reinstall 

- logout of my account and sign back in 

- go into my phone's root directory and completely erased any trace of Spotify's existence then clean install 

- tried a different device with same SD card. 

- tried different device with different SD card (Samsung S22 ultra and Samsung ZFlip 4 both Canadian models both running Android 13) 

- tried storing Spotify on my internal storage and repeating all of the above while it was there 

-and many other things such as using Android Auto to attempt to wake Spotify etc... 

Please help me solve this issue. I am a very long time Spotify premium customer since the first year your paid tier launched. I am very grateful for any help anybody in the community can provide me. Thank you and have a happy new year 🎆

[southphillymike]

not sure if this is a similar issue, but my wife's phone (samsung s20 FE 5g) just had this issue happen tonight. Her phone was updating other apps & kept getting an error msg about not being able to update spotify app. I initially uninstalled the app & now when i try to reinstall Spotify, it stops between 60 - 90% & I get an error message (image below is from another post but its a similar msg) My problem is i can't get Spotify to reinstall no matter what I try (did the whole clear cache/data process)

[Lyubka]

Hey there folks,

Thanks for your posts and apologies that it took us some time to reply.

We'd suggest taking a look at this article to see what you can do to fix those kind of issues. 

Hope this helps.

Cheers 🙂