Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Connect and Play Fi Streaming Dropping and Reverting back to Android

Solved!

Spotify Connect and Play Fi Streaming Dropping and Reverting back to Android

Purchased a Play-Fi streaming sound bar.

Using Samsung Galaxy S5

Can stream spotify connect to soundbar.

Continually reverts back to my phone from my living room.

 

 

Can anyone help?

Reply

Accepted Solutions
Marked as solution

It turned out to be my internet service providers router. The wifi channel I was on was too congested. I changed the wifi channel and Spotify Connect got better. I then went out and purchased a new router that play-fi lists as a compatible router. Then I called my cable company to bridge my modem, and and the new router has resolved the problem. 

View solution in original post

1 Reply
Marked as solution

It turned out to be my internet service providers router. The wifi channel I was on was too congested. I changed the wifi channel and Spotify Connect got better. I then went out and purchased a new router that play-fi lists as a compatible router. Then I called my cable company to bridge my modem, and and the new router has resolved the problem. 

Suggested posts