Spotify Crashes Android SystemUI

[Ralph92]

Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phone on its own until one of these two outcomes:

1) the phone is forced into Safemode System UI until I restart

2) I force restart the phone

I have tried: deleting cache, force close it, uninstall, give all permissions, but nothing works in my phone. If I try from my personal conputer it works perfectly, so it has to be related to mobile app and/or Android. What's going? The mobile app is practically unusable. Also, this only happens with Spotify, some mobile games I have, Facebook, or Youtube work perfectly fine without issues.

Plan

Premium

Country

México

Device

Samsung A21s

Operating System

Android 12

[Ralph92]

Hey folks!

Thank you for reaching out about this.
While it's being looked into, we'd like to ask you to share your device details with us. We need your:

• Affected device's make & model
• Its OS version
• Your currently installed Spotify app version

Many thanks! Keep us posted and we'll do the same 🙂

[Ralph92]

Hello everyone,

Apologies for the radio silence from our end.

We'd like to report the issue to our tech team as soon as possible, but for this we'll need some more details, so please let us know the following:

• Does it only happen when in a Jam or when using Spotify Connect (i.e. when you're using the device as a remote control and not playing through it directly)?
• Is it the same behavior shown in the Reddit post shared by @XaviRP? If not, and you have the option to record it with another device, please send over a short video or a detailed description of what happens on your end.
• If you're currently using a different version of the app or your phone's OS than the one you've shared previously, send that as well as it will help the team in their investigation.

Appreciate your patience and sorry again for not replying sooner! We'll be on the lookout for your replies.

[JoacoPalo]

I have the same problem)));

[emillundh]

Same. Premium, Sweden, Nokia 5.3, Android 12.

[Dark_Elder]

I have the same problem on Redmi A1+ Very frustrating. And I just installed Spotify for the first time ever on any of my devices.

[michelbasquiat]

I've had the same issue and resolved it by downloading the APK for an older version of the Spotify app (version 8.9.16.593) and installing it.

[Raul_rodriguez]

Tengo el mismo problema y aún no se cómo solucionarlo y esperemos haya otra actualización y solucionen el problema si alguien sabe cómo poder arreglarlo por favor compartan el dato .

[celestesia]

I have the same problem on my Samsung A21s. I need a solution please!

[Vasil]

Hey folks!

Thank you for reaching out about this.
While it's being looked into, we'd like to ask you to share your device details with us. We need your:

• Affected device's make & model
• Its OS version
• Your currently installed Spotify app version

Many thanks! Keep us posted and we'll do the same 🙂

[emillundh]

Nokia 5.3, Android 12, Spotify 8.9.20.574

[Ralph92]

Samsung Galaxy A21s, Android 12, 8.9.20 was the version I had installed but since I had the problem uninstalled the app.

[celestesia]

Samsung Galaxy A21s, Android 12, Spotify 8.9.20.

[pilii]

Tengo el mismo problema, mismo dispositivo y vesiones de sistema y aplicación

[Julenp0117]

I have the exacy samen problem since march 9 it is a Samsung Galaxy A21s, Android 12, Spotify 8.9.20

[Tombhoy06]

I have to force restart my Samsung S24 Ultra after using Spotify as my phone becomes unresponsive.  I get a brief message saying that Spotify is not configured for the current Android version.

[VictorTom7]

I do have the same or similar problem with my phone: Samsung s23ultra android 14 6.1 UI. 

Spotify randomly stops showing artworks, the phone becomes unresponsive and I have to reboot it. I tryied everything, reinstalling ecc. We need a solution...thanks

[scythas]

Same problem here. Phone specs:

Samsung Z Fold 5 SM-F946B

One UI 6.1

Android 14

Spotify Version 8.9.46.426

[MihailY]

Hey folks,

Thanks for your replies and the info you've provided.

Can you all please confirm you've made sure that the Spotify app is set as an exception in any battery- or memory-optimizing services on your device?

Cheers,

[VictorTom7]

Hi there,

I don't have any app like that installed. 

I double checked every system app or option that can interfere somehow or put to sleep Spotify. 

I even added Spotify to exception lists to be  never be put on sleep or optimized. That's the case of Samsung battery guardian.

This is becoming a big problem. Every now and then the phone becomes unresponsive. If I am lucky to notice that Spotify is crashing (artwork disappear) I force stop it from the settings and prevent the UI to crash. 

Any help will be much appreciated 

[MihailY]

Hey @VictorTom7,

Thanks for your reply.

This site offers an extensive guide on adjusting your device's settings. Can you check and see if you've missed any?

Keep us posted.

[tomtech]

Same problem here, just starting to experience it.
Phone: Poco F5
OS: HyperOS 1.0.4.0 (Android 14)
Spotify version: 8.9.48.575

Temporary fix: use an older version, I'm using 8.9.16.593 (like someone already suggested here).
Devs, please fix this issue because this is unacceptable. Especially for the prices you charge for Premium these days (and keep increasing it as well)