Spotify Free instead of Premium/Music not playing

[luckyygrace]

Evening! Ive basically seen that since 31st March some people premium account have gone to spotify free. This has just occured to me tonight.

My spotify 'free' is working on my Laptop but on my phone it isnt. When i try to play music on my playlist it wont , and indicates i should 'shuffle play'
When i try to subscribe to my account it doesnt do anything.

I dont know if it might be because spotify have tried to take a payment out but im not due for any outgoing payments. Last time i was charged waa 13th March.

I have uninstalled/reinstalled and restarted my phone. (Btw i have a Samsung s4) Nothing worked. Cleard cache/data too.

Anyway im really confused! And would really appreciate all help and suggestions!

Thanks x

[luckyygrace]

Sorry forgot to mention my spotify was working fine earlier this morning

[Daniel]

Please check the Accounts & Subscriptions board for updates on this as it's not an issue with the Android app but more your account.

Thanks

[k-builder]

Where's the accounts and subscriptions board?

[Daniel]

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@k-builder wrote:
Where's the accounts and subscriptions board?

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Here: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/bd-p/spotifyaccountrelated