Spotify Premium work on PC not on Phone

[Snigy]

Hi All,

I have Spotify Premium on my PC.

But when i try it on my phone there comes a message that i need to buy Premium.

I use the same login on Phone as i use on the PC.

Can someone help me.

Thnx

[Joe]

If you are certain you're logging in with the same credentials, try turning your phone off and back on.

[Snigy]

Thank you for youre response.

Ive tried that already... I have this problem for months now

[Joe]

We need to get this sorted for you then. 

Please reinstall spotify on your android.

Could you open this page and post what appears under Subscription status as well as the username shown.

[Snigy]

I have reinstal Spotify on my device.

"You have an active Spotify Unlimited subscription"

Username:

1123134656

[Joe]

You have an unlimited subscription, not premium then. With unlimited, you can synch local files to your phone but not listen to or download spotify content. You need to upgrade to premium for these features.

[Snigy]

I see now..

Thank you Joe!

[Joe]

No worries 🙂