Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Won't Stay Signed In

Spotify Won't Stay Signed In

My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several possible solutions, and have tried each without success. Each time I sign in, everything looks fine, and then after some time I return to the app only to find I've been signed out.

 

I'm very frustrated, as I miss my music and have enjoyed my subscription thus far. Unfortunatly I'll have to cancel it if I can't find a fix soon.

 

I've tried all of the following:

  • Restarting my phone
  • Logging out and logging in again
  • Uninstalling and reinstalling the app
  • Uninstalling the app and using a file browser to remove any leftover cache data or files
  • Installing it on internal storage
  • Installing it on a microSD card
  • Installing it on an internal storage and then moving it to a microSD card
  • Logging out through my account settings on the webpage and then logging in again

Does anyone else have this issue? Is there a fix at all? Will there be a patch soon? I can provide additional information about my device if needed. 

 

Thanks!

 

- A Disgruntled Creedence Clearwater Fan

Reply
0 Replies

Suggested posts