Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify acts as if internet is unavailable

Spotify acts as if internet is unavailable

I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months.  Taking time out of my life to help you stay awesome.

 

So what I have noticed is that on Android, I will open spotify and it won't show any album artwork, and just show loading when I go to `Your Library` or `Search` etc.  It is as if Spotify can't connec to internet.  But at same time I can connect to Google Music, Facebook etc. etc. ie: I do have internet, every other app works.  Eventually after a few restarts of Spotify, or maybe it is just time passing (?) it starts to work.  When I experience this behaviour - *IF* I just choose an album or track from my saved tracks (not downloaded!!! just saved tracks) it will play, and 50% of the time trigger the rest of the app to work (again, maybe just time passing).

 

The whole experience makes no sense and is super super frustraiting.  I mostly use spotify on my PC while working so still keeping my subscription for now :),  but increasingly relying on my alternatives (Plex, Google Music etc.) for Android, as from my point of view Android Spotify is borerline un-usable. 

 

If there are any logs or something like that I can provide let me know.

Reply
0 Replies

Suggested posts