Spotify breaking??

[mapleleaf18]

Plan

Free/Premium

Country

USA

Device

Samsung Galaxy A14

Operating System

Android

My Question or Issue

Hi guys, I wasn't too sure where to ask this but every spotify account I make keeps breaking and I'm not sure why. My account acts as if it's offline (it's not) and all my playlists, even the ones generated by spotify, are empty. I also can't play the local files on my phone. The search bar still works though, somehow, but I can't listen to any of the songs i look up. Is there a fix to this? This is the second account I've had to make since the same happened to my 1st account. Thank you!!

[Ivelina]

Hey @mapleleaf18,

Thanks for posting in the Community and welcome!

As it would help us get a better understanding, would you mind sharing the following details with us:

• Have you tried with a different internet connection (Wifi, mobile data)?
• Have you tried with your account on another device?
• Are you using an SD-card on your phone?

Since you also mentioned that you're unable to play your local files it's worth mentioning that the syncing process has recently changed and you'd have to have the actual tracks stored on your phone as well. More info you can find in this article.

It'd be very helpful if you could also share any troubleshooting steps you've tried so far so we can avoid repeating them.

We'll be on the lookout 🙂