Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify does not start on Galaxy s9 / Android 10 / Knox 3.4.1

Spotify does not start on Galaxy s9 / Android 10 / Knox 3.4.1

 

Plan

Premium

Country

Belgium

Device

Samsung Galaxy S9

Operating System

Android 10 with Knox 3.4.1 and security patch 1 june 2020

 

My Question or Issue

I have been using Spotify without problem earlier. I had to recently perform a factory reset on my Galaxy S9 and re-install the Spotify application. When I try to open the app, it immediately closes down. I tried multiple things: clear cache/date, re-install the app again, test without Wifi,... No difference.

Note that Samsung Knox is enabled on the device (this is a company phone)

Reply
0 Replies

Suggested posts