Spotify doesn't let me log in in the app

[sahsash]

Plan

Free

Country

Belarus

Device

Xiaomi Mi A2 Lite

My Question or Issue

Spotify app doesn't let me log in. It simply says there is no internet connection, even though i know there is since it works when i use the browser on the phone. I tried it on wifi as well, it didn't work. I know it is not a password issue since i logged in the browser.

I tried to log in using an email, but it doesn't work, the app just says that the link is outdated everytime, even if it was just sent.

I tried to download older versions of Spotify but it also didn't work.

[Elena]

Hey there @sahsash,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread.

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this?

If you are, can you let us know if you've already tried to restart your device and try a clean reinstall to clear any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens on all your devices and their models and OS version.

Keep us in the loop here.

[mirjairis]

I'm having the exact same problem, on a Moto g7 play running on android 9.

Help! I'm a group fitness instructor. I need my playlists!!!

[Ver]

Hey @mirjairis,

Thanks for reaching out to us.

You can start off by restarting the device. Then you can try again logging into the account.

If that doesn't help, you can give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not leading to this issue.

If you've been more than 14 days abroad, you can follow these steps to change the country settings. Then you can try again logging into your account on your phone.

Tip: Spotify is intended for private, non-commercial use only.

Keep us posted! If you have questions, we are here for you.