Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify drained my data allowance

Spotify drained my data allowance

Hi all,

On the morning of 4/9/17, sometime between midnight and 8am (BST), Spotify drained nearly my entire monthly data allowance (3GB), which has cost me £12 as I had to bring forward my SIM package by nearly a whole month.

I'm a bit confused as to how this happened. Yes, my WiFI was turned off. However no tracks were playing. I checked Spotify in the morning and it was paused on the same track I left it on the night before. Additionally, the option to download tracks from playlists over a cellular connection was disabled. I've had to disable Spotify data over cellular connection because I'm afraid it will happen again if I forget to turn my WiFi back on. Anyone know what could have happened?

 

Thanks

Reply
0 Replies

Suggested posts