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Spotify family

Spotify family

Avatar of sturach2001
Casual Listener
2017-01-18 08:47 PM
One of the members of my Spotify family package cannot down load any thing he has an android ph it says he's active but when he tries to download it pops up to join Spotify premium???
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Avatar of Maria_B
Moderator
Moderator
2017-01-21 11:55 PM

Hey @sturach2001!

 

Thanks for bringing this to our attention.

 

Have you tried following all the steps here?

 

If nothing works, can you send us some screenshots of the error messages you're getting?

 

We'll take a look.
Maria_BModerator
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