Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify is curently set to ofline

Spotify is curently set to ofline

On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did something, but i'm back home and it still doesn't work. Please help me! Thank you. 🙂 😞
Reply
1 Reply

Hey there!

 

Thank you for reaching out to the Community and welcome.

 

This type of issue happens when you activate the Offline mode and the account is accidentally logged out. This leaves the app with no internet connection available to re-log in. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article. This will clear all the cache stored on the account and restore the connection between the app and your network connection. You can find more info here.

 

If the issue persists, since it could also be related to an outdated version of the app, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

 

Hope this helps. We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts