Spotify keeps playing while talking on the phone

[CitraNinja]

Plan

Premium

Country

US

Device

Pixel 4 XL

Operating System

Android Oreo

My Question or Issue

So when I'm playing Spotify and I call someone or they call me through WhatsApp the music doesn't stop all the time.  I will pause the music and it starts right back again.  I can hear my conversation but I still hear the music in the background. I've tried crashing Spotify and force stopping it but it starts back up again.  The two resolutions I've found is uninstalling the app while I'm on the phone or hanging up my phone call pausing Spotify then calling them back.  This can be rather frustrating when I'm driving as I have to pull over to address the issue in a safe manner.  Can someone please help me figure what's going on and how to get this behavior to stop?  This doesn't always happen and I'm not sure where to go with it.  Is it the WhatsApp, my phone, Spotify? I think it's Spotify as I mentioned when I pause it, it just starts back up again a few seconds later.

[Mario]

Hey @CitraNinja,

Thanks for reaching out about this here in the Community.

You mentioned you already tried reinstalling Spotify to tackle this unexpected behavior. But have you also tried a clean reinstall? Take a look at this Spotify answer to find out how this works and start with a brand-new version of the app.

After performing the procedure, it'd be also great to restart your phone. These steps will help you make sure that your device is synced with all contents on the Spotify servers.  

Hope you'll find this useful. Keep us posted!

[Kglover354]

I too had the same problem and tried every suggestion imaginable. But then I finally figured out what was causing my app to crash when I sent it to the background. I had a security app that must have been shutting off background apps. I uninstalled that app and spotify has been running smoothly ever since.