Spotify only streams two songs then stops or plays downloaded songs

[Admar80]

Plan: Premium

Country: Morocco

Device: S22 ultra and S20 ultra

Operating System: Android 12 and 11

Issue: Spotify was working fine until this morning. It started streaming two songs then stops, and if I skip two songs, it would stop as well. I have tried restarting the phone, clearing the cache and data, turning on and off the wifi, using only mobile data. nothing worked.

I have also noticed the same issue in my old Samsung S20 ultra, I even did a factory reset and the issue persisted.

when I force stop the app, it would work but again only for two songs.

I have a small playlist that I've downloaded and it worked fine.

Basically, the app only works with downloaded songs.

I have tried the web player on my phone and it is working fine, Spotify on my PC also is working. My wife has a Oneplus phone, we are on the same family plan and her spotify is working just fine,

the issue is definitely related to Samsung

please help

thank you

[Adma80]

After some digging, it is a profile issue that I have no idea how to solve. I did change my password but still same issue. I tried my wife's account on my phone and it is working just fine.

Any suggestions 

[Dian]

Hey @Adma80,

Thanks for posting in the Community and the troubleshooting you've done.

If a different account works fine on your device and all the tried troubleshooting has not yielded a result, it'd be best to contact our accounts team so they can help you create a new account and transfer the contents from your old one.

You can find out how to reach them here.

Hope this helps,

Cheers!