Spotify plays random songs instead of playlist

[VioletPurple04]

Everyone I try to listen to a playlist of mine, a few songs in, Spotify changes it to some completely random song and genre or pauses randomly. It's defeating the proposed of paying for a subscription. It didn't start until I did a survey. How do I stop this?

[Jacob]

Hey @VioletPurple04, welcome to the Spotify Community!

What kind of survey did you do? Where did it come from?

Looking forward to your response 🙂

[VioletPurple04]

It was within the app. Spotify had a few questions.

[Jacob]

@VioletPurple04,

Thanks for answering those questions, I was just trying to make sure it didn't come from a third party that may have compromised your account.

It sounds to me like someone else may have access to your account. Could you try a couple things and then let me know if the problem still continues?

1) On Spotify.com, go to your Account page and change your password. While some users have said that this hasn't fixed their problem, it has worked in other cases. (Facebook users have to change their Facebook password instead.)

2) Also on your Account page, there is an option that says "Sign Out Everywhere" which will disconnect you from all active devices. If you do this as well as change your password then the problem should disappear.

3) Another option is to go to the Apps tab on your Account page, here you can revoke permission from apps that want to access your Spotify account. If you see anything here that you don't trust, remove it from the list. I currently have 3 apps connected.

Please let me know how this goes 🙂