Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify still using cellular even though it is turned OFF

Spotify still using cellular even though it is turned OFF

Hi all,

 

I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and after the gym this morning I had a message from My Data Manager saying that I exceeded my daily limit. Thinking this was strange because I barely used my phone I saw in the app that Spotify downloaded over 700MB worth of data.

I  checked the settings in Spotify because I was sure I turned off "Download using Cellular" and sure enough, I was right. It was turned off.


What is going on here Spotify?? This shouldn't be happening. When will this be resolved because the only way I can stop this is to turn off cellular on my phone. This ins't a work around as I need data for my work.

Reply
0 Replies

Suggested posts