The song that currently play stops when I add songs to my queue list and after I turn my screen off.

[Saul_A10]

• Plan

Free/Premium

Country

Device

• ( Samsung Galaxy 9 plus)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jᴀᴄᴋ]

Hey @Saul_A10 thanks for reaching out to the Spotify Community,

I would actually recommend doing a clean reinstall on your device. It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Finally, if none of those work try clearing your cache and data by following these steps:



Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

https://www.youtube.com/watch?v=K-PeUOLLk0s



Let me know how it goes,

Jack 🙂

[Saul_A10]

The problem seem to be fixed temporarily after following the steps but
unfortunately the problem came back after a week or so

[Peter]

Hey @Saul_A10.

Thanks for getting back to us and trying those steps.

You mentioned in your first post that you're using Spotify on several devices. Are you encountering this problem on all of the devices you listed?

If so, then it's likely an issue with your account rather than the device itself. Let us know if that's the case and we'll let you know what to do next 😉