The songs I download are gone after a while

[Renicolas]

I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored because I buyed a new memory for my smartphone. Help please this is very annoying!

[crematedman]

@Renicolas hey there, thanks for your patience,

other users have found the following steps resolved their downloading issues:

• uninstalling the app, restarting the device, and then re-installing
• next, you can sign out of all devices here.
• settings in preferences regarding downloads should be consulted.

to re-install on android cleanly

Go to System Settings

- Go to "Apps" 

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

let me know how you go!

[crematedman]

@Renicolas some other common issues that cause download problems include:

sometimes the download will not start or not complete if there is insufficient space for spotify to save offline (which ordinarily is 500MB-1GB of free space).

sometimes, if spotify is outdated, an android update is completed, or indeed if the android OS is outdated, downloading issues may arise. so make sure your android and spotify is updated.

Often something occurs with the offline files on your devices. The cache may become corrupted, or mis-register what songs are available to download, and disconnect from the app.

If you follow this link you can reset your offline devices. Then you'll need to perform a quick reinstall of Spotify with these steps (make sure you restart your device after un-installing).