Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to initiate premium payment

Unable to initiate premium payment

Plan

Free/Premium

Country

Indonesia

Device

Realme 9 Pro+
Operating System

Android 12

 

My Question or Issue

I want to buy a premium account for 1 month, but every time I've verified my payment method with the OTP verification and everything, the web page forced me back  to the payment method selection screen. 

I've tried using different payment method as suggested in this page:
(https://support.spotify.com/id/article/failed-payment/?_gl=1*12pbso2*_gcl_aw*R0NMLjE2Njc4MTg4OTUuQ2p....)


Reply
1 Reply

Hey @mrwhiskers,


Sorry to see you've been having difficulties with your subscription!
As we're currently not aware of any ongoing issues with Indonesian payments and we can't view your accounts from the forum, we'd suggest contacting our support folks instead 🙂
They will be able to pinpoint what the issue is and assist accordingly.

Let us know if further questions arise in the meantime!
Cheers!

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts