Unable to play

[LG34]

I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix.

I Uninstaller the app and reinstalled it using my email and password. My playlist is missing. Do I still have an active account?

[Novy]

Hey there @LG34,

Thanks for reaching out. We moved your post from the Chat section to the help boards, where it better fits.

We'd first suggest taking a look at this article on how to find if you have another Spotify account, as it sounds like you might be logging in to the wrong account by accident. 

In case you're unable to find the original account or can't access it, you can try reaching out directly to our Support team here, under "Customer Service and Support". They can check things backstage and provide further help if possible.

If anything else comes up, the Community will be here.

Cheers!