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When I am away from my home wifi less than half of my liked songs will play

When I am away from my home wifi less than half of my liked songs will play

Songs will start play for 10 seconds I then have to advance passed that song or exit completely to get it to work
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1 Reply

He there,

 

Thanks for posting in the Community and welcome.

 

In this case, we'd recommend if you haven't yet, to perform a clean reinstall of the app in the affected device to check if you notice any difference. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

 

If the above doesn't do the trick, would you mind sending us the make/model and OS of the affected device along with the Spotify version you are running? 

 

Lastly, is there an external SD card installed on your device? If yes and the clean reinstall doesn't do the trick, you can remove it and reinstall the app in the internal memory of your device. Make sure to use the app without inserting the SD card again. Let us know how it goes.
 

Keep us in the loop!

AlejaRModerator
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