Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Whenever I switch to different apps it automatically stops playing music

Whenever I switch to different apps it automatically stops playing music

I have not played any kind of video or audio so that the music get stoped and I reinstall it many times but stills same problem
Reply
1 Reply

Hey,

 

Thanks for reaching out.

 

This sounds like an issue with your phone's settings. Make sure that the Spotify app is allowed in the background and that it's set as an exception in any battery- or memory-optimizing settings. To be on the safe side, run a clean reinstall before changing any settings.

 

If that doesn't help, send us your device model, OS version and Spotify app version so we can investigate further.

 

Cheers,

MihailYModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts