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Why am I unable to access my downloaded albums when offline?

Why am I unable to access my downloaded albums when offline?

Since an update issued in early February 2024, I have been been unable to access my downloaded albums while offline.

I have contacted the support email address who have provided no help whatsoever and now do not even respond to my emails. Why are you refusing to take my issue seriously, and why have you done nothing to help me in 4 months of frequent emails?
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