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Why can't I delete some songs in offline backup?

Why can't I delete some songs in offline backup?

Hello, I've had this small problem with the offline backup playlist. Some songs are on it but they're from albums I already have downloaded in my library and when I try to remove them from the back they just don't? And then they just skip when they're played in the offline backup playlist sometimes??

It's not THAT annoying to be fair, I just would like to know if it's something that happens to others too.
Thanks!
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1 Reply

Hey @SunIsAtMyDoor,

 

Thanks for reaching out and welcome to the Community.

 

Please note that the Offline Backup playlist should only contain tracks that you've played but haven't downloaded explicitly. Can you confirm that you've used your account enough time to generate some cached content?

 

In regard to the removal of tracks, we've checked on our end and it works as expected (although with a slight delay for some tracks). Can you check if you're seeing a confirmation message that the track was removed? If possible, send us a few screenshots or a short video of how things look on your end.

 

We'll be on the lookout for your response.

MihailYModerator
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