Why can't I see my queue on Spotify mobile?

[drupelet]

I have added a bunch of songs to my queue, and Spotify is currently playing from my queue. However, the queue button when I look at Now Playing is greyed out, and nothing happens when I click it, so I cannot rearrange my queue or look at what's coming next. It was working fine yesterday, I'm not sure what happened.

[Alex]

Hi there @drupelet,

Welcome to the Community!

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling. The issue with the queue could be caused by some corrupted app files.

Also, make sure that Battery optimization is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

Keep us posted on how you get on with this.

[Stacey_B]

Hello.  I am having the same exact problem.  I am visually impaired, and I am a VoiceOver user.  I have personally noticed this for about a week now.  I can go to my "now playing" view, and I'm pretty sure the button after "Share" should be "Queue", but VoiceOver now simply says "Button".  If I press on it, nothing happens at all.  It stays in my "now playing" screen rather than going to the queue.  What if I want to clear the queue and either start a brand new queue or just play from my playlist?  I don't know what to do anymore, and I feel like this is an issue that should not be happening.  If this could be fixed ASAP, I would greatly appreciate it.  Thanks.

[OscarDC]

Hey @Stacey_B,

Welcome to the Community and thank you for joining the conversation. 

That's an odd behavior since the queue button works fine on our end and it is still located next to the Share button at the bottom-right corner of the Now Playing view. So first, just to make sure we're on the same page, have you tried the clean reinstall process previously mentioned by @Alex? If not, give it a try to see if it makes any difference.

If the issue persists, would you mind trying with a different Wi-Fi network? If you don't have another one available, you can use your mobile data to test it. 

Hope this helps. Let us know how it goes. 

[Eejs123]

For historical purposes: I arrived at this question because I couldn't see the playlist button on Android at all while it was there before. Apparently I was on a 14 days initial trial which wasn't really clearly stated and all apps were showing I was on a free plan, not premium. The trial also ended without much information and I couldn't find much information about the playlist button not being there on the free plan. I searched online but maybe I was looking for the wrong thing?

[OscarDC]

Hey @Eejs123,

Welcome to the Community and thank you for joining the conversation.

If you have this same issue on mobile and you have a Premium subscription, would you mind confirming if you've tried the troubleshooting mentioned previously? We clarify this taking into account that the free version doesn't have that button on mobile. 

If you're using the free version of the app, you can see the button when using the Desktop version of the app or the Web Player. 

Hope this helps. If anything else comes up, the Community will be here for you.

[Eejs123]

Hi Oscar,

Yes, I tried to remove my comment above because I shortly after realized that this button isn't there on the free plan and that I probably had it before because of an additional 14 days trial period which expired yesterday. It was confusing because I couldn't immediately this as part of a comparison between the free and premium plans, nor did I get a message that I was on a 14 days trial that expired yesterday (of which I also didn't get a notification).

Thanks for the reply!

[Stacey_B]

Hello. I have tried doing the “clean uninstall” like the person suggested before, where I clear my Spotify cash and delete the app. I then re-installed the app, even signing out and back into my account. I’ve also tried the queue feature when I was in the car today to see if maybe it was my home wifi, and there is still no difference. What is happening is that the button in the “Now Playing” screen that appears after “Share” just says “Button” now when I go to it with VoiceOver, and when I double tap to activate it, it does nothing. Before a couple of weeks ago, the button did used to say “Queue”, and when I activated it, it did show the queue, and I was allowed to view my queue and even clear it. VoiceOver used to read everything. Is anyone else on this forum a VoiceOver user? I’m also wondering if it is because I have an iPhone 7, and the queue might be broken for the latest update for iPhone 7? I’m just trying to make educated guesses, but if anyone else has any other ideas or ways to help, this would be greatly appreciated. I do have a Spotify Premium account as well. Thanks so much, and have a nice day.

[AlejaR]

Hey @Stacey_B,

Thanks for posting here and welcome to the Community. 

That being said, we appreciate you taking the time to reach out and share this behavior with us and we've made the right team aware of this issue.

Let us know if you need anything else.

Cheers!

[Stacey_B]

Thank you very much. Hopefully the team can fix the issue.