Why can't I select SD card?

[Brandon44325]

I have been with this issue since I got this new SD card and now I can't select it, it now appears in grey.

Another one, if I keep the SD at the phone, song doesn't download and I can't play them when I'm offline, they appear without the album's photo and the song doesn't even start, please help me.

Plan

Premium

Country

Mexico

Device

Samsung Grand Prime +

Operating System

Android 6.0.1

[Jemi]

Hey @Brandon44325, help's here.

First, we suggest removing the SD card and reattaching it. If that doesn't help, we suggest that you go over the steps provided on this Spotify Answer. 

Let us know how it goes 🙂