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Why only the home page can be displayed in the mobile client?

Why only the home page can be displayed in the mobile client?

Plan

Premium

Country

Hongkong

Device

Xiaomi Marble

Operating System

android 14

 

My Question or Issue

I cant connect to other pages. I tried switching networks,but it doesnt work.
As shown in the picture, songs in the album cannot be displayed

A00B0EDECB6136DA2CF0F5DCA91D966B.jpg
7D7175B71937F1A3BA6BDA49D1A8B7F2.jpg
Reply
1 Reply

Hey @azite,

 

Thanks for posting in the Community and welcome.

 

We couldn't replicate the behavior you kindly mentioned. We really appreciate the screenshot you sent us. We'd suggest you perform a clean reinstall of the app on your device to see if you notice any difference. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this issue. You can find out the steps to do it here.

 

If the above doesn't do the trick, we'd like to gather some additional info:

  • Please send us the exact Spotify version you're running on your device.
  • Would you mind translating to us the error you're seeing?
  • We'd like to know if it's always behaved like that or if this behavior started after a specific event/OS update.

Keep us in the loop!

AlejaRModerator
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