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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43357 Views
  • 66 replies
  • 25 likes
  • 43357 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878496 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878496 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26525 Views
  • 4 replies
  • 0 likes
  • 26525 Views
  • 4 replies
  • 0 likes

Found Song that I gave a Thumps Up

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...

  • Regular
  • Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...
  • skorrrrr
  • Regular
  • 414 Views
  • 5 replies
  • 0 likes
  • 414 Views
  • 5 replies
  • 0 likes

Download. Using cellular

I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌

  • Newbie
  • I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

[Subscription] Decreasing subscription price for long term subscribers

Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks

  • Casual Listener
  • Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks
  • kazem4potify
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Spotify won't play more than 1 song

Hey everybody,I hope you can help me!My Spotify app only plays one song, it doesn't matter what playlists I choose. After one song it stops playing and I have to press forward to get the next song playing. I checked, but all autoplay functions are on...

  • Casual Listener
  • Hey everybody, I hope you can help me! My Spotify app only plays one song, it doesn't matter what playlists I choose. After one song it stops playing and I have to press forward to get the next son...
  • KathiDaniela
  • Casual Listener
  • 1545 Views
  • 4 replies
  • 0 likes
  • 1545 Views
  • 4 replies
  • 0 likes

Alguien entra con otro dispositivo a mi cuenta

Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica

  • Newbie
  • Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica
  • 507 Views
  • 0 replies
  • 1 likes
  • 507 Views
  • 0 replies
  • 1 likes

android auto auto start

Is there an option somewhere to have spotify auto start playing when it connects to android auto? I have to always push play after I connect my phone. Minor inconvience but still an inconvience. Apple car play auto starts but android auto does not. N...

  • Newbie
  • Is there an option somewhere to have spotify auto start playing when it connects to android auto?  I have to always push play after I connect my phone.  Minor inconvience but still an incon...
  • 523 Views
  • 0 replies
  • 1 likes
  • 523 Views
  • 0 replies
  • 1 likes

Spotify's sound not good in car

Hi,We use spotify to play music in the car, but since the last update the sound is awefull.It playes very quiet and the sound is not as good as before (bass, ...)I play it with an aux-cable, my husband uses bluetooth, but in both cases it's the same....

  • Casual Listener
  • Hi, We use spotify to play music in the car, but since the last update the sound is awefull. It playes very quiet and the sound is not as good as before (bass, ...) I play it with an aux-cable, my...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Can't use my premium features?

I'm premium but my unlimited skips aren't working and i can't turn off shuffle, what do I do?

  • Newbie
  • I'm premium but my unlimited skips aren't working and i can't turn off shuffle, what do I do?
  • Ryangross1419
  • Newbie
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

Will not download playlists

I am a premium user and would like to download my personal playlists to listen offline. I hit the download when I go into the playlist and nothing happens. I do not receive any messages saying it cannot be downloaded. I have tried both on wifi and us...

  • Casual Listener
  • I am a premium user and would like to download my personal playlists to listen offline. I hit the download when I go into the playlist and nothing happens. I do not receive any messages saying it can...
  • Joe
  • Community Legend
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Downloaded songs now not downloaded

I downloaded 3 playlist last week went offline after all were downloaded. One week later all 3 playlist are showing not downloaded. In the past I only had to go online once a month what happened? This is why I pay for spotify. If I have to go online ...

  • Casual Listener
  • I downloaded 3 playlist last week went offline after all were downloaded. One week later all 3 playlist are showing not downloaded. In the past I only had to go online once a month what happened? Thi...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

I can't connect in my Android

This mesage appeard in the screen:"You are currently set to offline"Please go online to connect to Spotify

  • Newbie
  • This mesage appeard in the screen: "You are currently set to offline" Please go online to connect to Spotify
  • Tjlangtry2013
  • Newbie
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Spotify Not showing up on Nvidia Shield Android TV when using the Built-in Google Chromecast...

Spotify Not showing up on Nvidia Shield Android TV when am trying to Cast using the Built-in Google Chromecast feature...Can anyone confirm why this doesnt work when it should?

  • Visitor
  • Spotify Not showing up on Nvidia Shield Android TV when am trying to Cast using the Built-in Google Chromecast feature...Can anyone confirm why this doesnt work when it should?
  • unclesilas
  • Roadie
  • 5697 Views
  • 19 replies
  • 9 likes
  • 5697 Views
  • 19 replies
  • 9 likes

Can only play music when connected to wifi, Pixel XL

Spotify has been fine ever since I have had it, but out of nowhere it dropped all my music and says I'm not connected to internet when I have unlimited data. When I connect to a wifi source its fine but turn it off and nothing works again. My phone i...

  • Newbie
  • Spotify has been fine ever since I have had it, but out of nowhere it dropped all my music and says I'm not connected to internet when I have unlimited data. When I connect to a wifi source its fine ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Solved!! Next song doesn't start when phone locked

Hi everyone Impossible to solve this problem : when I play a not-downloaded playlist on my phone (Galaxy S4) in 4G, I choose a song, lock my phone, and let it next to me as I'm doing something else. So it's ok for the first song, everything works wel...

  • Casual Listener
  • Hi everyone 🙂   Impossible to solve this problem : when I play a not-downloaded playlist on my phone (Galaxy S4) in 4G, I choose a song, lock my phone, and let it next to me as I'm doing some...
  • DarkFranou
  • Casual Listener
  • 1547 Views
  • 2 replies
  • 0 likes
  • 1547 Views
  • 2 replies
  • 0 likes

Problemas con SD

Escogo la tarjeta SD como el almacenamiento para Spotify y parece hacerlo de manera correcta, la app se reinicia y en configuración esta seleccionada la SD como el almacenamiento. Descargo mi playlist sin problema, sin embargo, las canciones no se re...

  • Newbie
  • Escogo la tarjeta SD como el almacenamiento para Spotify y parece hacerlo de manera correcta, la app se reinicia y en configuración esta seleccionada la SD como el almacenamiento. Descargo mi playlis...
  • user-removed
  • Not applicable
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

cannot view public playlists

i have spotify premuim, and have made my playlists public so that my friend can view them. when they go to my profile and view my playlists it says error occured try again.my account name is samsosa505

  • Newbie
  • i have spotify premuim, and have made my playlists public so that my friend can view them. when they go to my profile and view my playlists it says error occured try again. my account name is samsosa505
  • Joe
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Spotify Deletes all downloaded songs

My Spotify Application deletes all my downloaded songs, probably 4 zimes in th weekI allways have to download them again, which is really tiering

  • Newbie
  • My Spotify Application deletes all my downloaded songs, probably 4 zimes in th week I allways have to download them again, which is really tiering
  • MrBrown3
  • Music Fan
  • 2735 Views
  • 19 replies
  • 2 likes
  • 2735 Views
  • 19 replies
  • 2 likes

cannot view public playlists

i have spotify premium and made my playlists public so my friend can see them. when they go to my profile and try to view my playlists it brings up a message saying error, and a try again buttonmy account is samsosa505

  • Newbie
  • i have spotify premium and made my playlists public so my friend can see them. when they go to my profile and try to view my playlists it brings up a message saying error, and a try again button m...
  • Titox
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! La APP se cierra sola

Buenas amigos de la comunidad tengo Spotify instalado en un Xiaomi 4A con Android 6.0.1, la version de la APP es 8.4.9.271 armV7, la aplicación luego de un tiempo de reproducción se cierra sola la aplicación.No se si será por el equipo, la version de...

  • Casual Listener
  • Buenas amigos de la comunidad tengo Spotify instalado en un Xiaomi 4A con Android 6.0.1, la version de la APP es 8.4.9.271 armV7, la aplicación luego de un tiempo de reproducción se cierra sola la ap...
  • gibsoncarrasco
  • Casual Listener
  • 98205 Views
  • 2 replies
  • 4 likes
  • 98205 Views
  • 2 replies
  • 4 likes

Album art disappearing

Occasionally whenever I have Spotify playing in the background and then go to the app, the album disappears (as shown in the picture attached). This isn't a major issue, but rather just something that annoying and I thought I should alert the communi...

  • Newbie
  • Occasionally whenever I have Spotify playing in the background and then go to the app, the album disappears (as shown in the picture attached). This isn't a major issue, but rather just something tha...
  • Joe
  • Community Legend
  • 319 Views
  • 1 replies
  • 1 likes
  • 319 Views
  • 1 replies
  • 1 likes