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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51415 Views
  • 66 replies
  • 25 likes
  • 51415 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881888 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881888 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27371 Views
  • 4 replies
  • 0 likes
  • 27371 Views
  • 4 replies
  • 0 likes

Performance issue (with spotify)

Spotify was getting slow on my device including:-Pauses in musicLong load times with the green circle and blank screenNot responding i.e I press pause or change track and it take 20 seconds or more to respondI tried uninstall and reinstall...deleting...

  • Casual Listener
  • Spotify was getting slow on my device including:- Pauses in music Long load times with the green circle and blank screen Not responding i.e I press pause or change track and it take 20 seconds or ...
  • 535 Views
  • 0 replies
  • 5 likes
  • 535 Views
  • 0 replies
  • 5 likes

how to get your account un disabled??

how do I get my account undisabled because it got disabled for no reason

  • Casual Listener
  • how do I get my account undisabled because it got disabled for no reason
  • straightbender
  • Casual Listener
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Solved!! Sorting Playlist

Hi, I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My playlist sorting options is set to Custom. Hope to hear from t...

  • Casual Listener
  • Hi,   I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My pl...
  • Holy_serafim
  • Newbie
  • 969 Views
  • 4 replies
  • 1 likes
  • 969 Views
  • 4 replies
  • 1 likes

Not opening

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

  • Casual Listener
  • I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .
  • Joe
  • Community Legend
  • 382 Views
  • 5 replies
  • 0 likes
  • 382 Views
  • 5 replies
  • 0 likes

Subscribed, but not getting Premium?

So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and now when i try to do these things it gets to force me...

  • Newbie
  • So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and no...
  • Joe
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Premature download limit reached

I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.

  • Newbie
  • I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.
  • Joe
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Stuck in offline mode

My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list of playlists and songs and again says it is in off...

  • Casual Listener
  • My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list...
  • Joe
  • Community Legend
  • 36513 Views
  • 3 replies
  • 0 likes
  • 36513 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium SD Card

I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was no storage option anymore so i can't choose my sd c...

  • Casual Listener
  • I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was ...
  • simon_rumpl
  • Casual Listener
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Slow download for offline on android.

I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on and volume levelling is on too.Any solution to speed ...

  • Casual Listener
  • I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on an...
  • Silverseagul
  • Casual Listener
  • 681 Views
  • 1 replies
  • 2 likes
  • 681 Views
  • 1 replies
  • 2 likes

phone restarts after opening spotify

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this?

  • Casual Listener
  • I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this? 
  • Joe
  • Community Legend
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Downloaded music disappears

Hi all,Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying !I have a galaxy s5mini with an sd card, the card is set to contain all the spotify data.Anybody with the same problem ?ThanksHans

  • Newbie
  • Hi all, Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying ! I have a galaxy s5mini with an sd card, the card is set to contain all the spo...
  • Joe
  • Community Legend
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Solved!! Re-downloading songs automatically

This is the 3rd year of this issue. I've had a Sony/iPhone/Samsung and OnePlus 3 in this timeframe and the issue is the same accross all of them.No matter what I do, Spotify downloads 3.6 GBs of music automatically even though I've switched it off an...

  • Casual Listener
  • This is the 3rd year of this issue. I've had a Sony/iPhone/Samsung and OnePlus 3 in this timeframe and the issue is the same accross all of them. No matter what I do, Spotify downloads 3.6 GBs of mu...
  • tetsuohiryu
  • Gig Goer
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

No External Devices Refresh

With my Spotify on Android the external devices don't automatically refresh - if I leave my house and then come back none of my devices show up until I restart Spotify.

  • Newbie
  • With my Spotify on Android the external devices don't automatically refresh - if I leave my house and then come back none of my devices show up until I restart Spotify.
  • 492 Views
  • 0 replies
  • 0 likes
  • 492 Views
  • 0 replies
  • 0 likes

Solved!! Premium not working

I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing the app. Don't know where to go from here but any h...

  • Casual Listener
  • I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing ...
  • josephreese1
  • Casual Listener
  • 713 Views
  • 3 replies
  • 0 likes
  • 713 Views
  • 3 replies
  • 0 likes

Trouble Connecting on Wifi

Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi, Spotify gives me an error saying there is 'No Int...

  • Casual Listener
  • Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi...
  • Joe
  • Community Legend
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

change of sequence in personal playlists

Hello,I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)???I mean every music player you can download for free is able to do it!It must be possible as it is mandatory to have it for my op...

  • Newbie
  • Hello, I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)??? I mean every music player you can download for free is able to do it! It...
  • Joe
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Not working

I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .

  • Casual Listener
  • I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Music stops after 1,5 song

I have a Samsung Galaxy A3 and the latest version of Spotify. Ever since a couple weeks Spotify closes itself after 1,5 song which is to say the least frustrating. I have done a clean reinstall, emptied cache, gone in offline mode and back and am sti...

  • Casual Listener
  • I have a Samsung Galaxy A3 and the latest version of Spotify. Ever since a couple weeks Spotify closes itself after 1,5 song which is to say the least frustrating.   I have done a clean reinst...
  • Joe
  • Community Legend
  • 877 Views
  • 4 replies
  • 0 likes
  • 877 Views
  • 4 replies
  • 0 likes

spotify não mostra que estou escutando via fone bluetooth

Faço o parelhamento do fone wirelles com o celular e vou para o spotify, ai quando estou escutando musicas não aparece em dispositivos o fone wirelles como dispositivo disponivel.

  • Newbie
  • Faço o parelhamento do fone wirelles com o celular e vou para o spotify, ai quando estou escutando musicas não aparece em dispositivos o fone wirelles como dispositivo disponivel.  
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Downloading 300 songs each day

Hi Spotify, Every day when I open Spotify for the first time on my phone, it's starting to download approximately 300 songs. My offline library contains about 3200 songs. Is it normal for Spotify to redownload so many songs each day?

  • Newbie
  • Hi Spotify,   Every day when I open Spotify for the first time on my phone, it's starting to download approximately 300 songs. My offline library contains about 3200 songs. Is it normal f...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes