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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46471 Views
  • 66 replies
  • 25 likes
  • 46471 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879741 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879741 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

App resets/crashes

So my app keeps crashing/resetting. It wont completely crash but the song will reset itself. Happens every few seconds and or minutes. I read somewhere to uninstall and then reinstall but it actually made it kinda worse. I read somewhere else that it...

  • Casual Listener
  • So my app keeps crashing/resetting. It wont completely crash but the song will reset itself. Happens every few seconds and or minutes. I read somewhere to uninstall and then reinstall but it actually...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Coming out of lock stops payback and cancels connection to device

Is anyone else experiencing this? If I set it playing a playlist and move off to another app, eventually spotify vanishes from the notification area and payback continues. If you then reload the app it cancels the current payback.And then if you leav...

  • Casual Listener
  • Is anyone else experiencing this? If I set it playing a playlist and move off to another app, eventually spotify vanishes from the notification area and payback continues. If you then reload the app ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Switch Account in Android App without enter login details?

Hello, I am using Deezer a long time now for me and my family. Mostly I am hearing Rock/Metal and my children audio books with Sonos. In Deezer Family you only have one Account and multiple profiles in this account. But in Sonos, everything is stream...

  • Visitor
  • Hello,   I am using Deezer a long time now for me and my family. Mostly I am hearing Rock/Metal and my children audio books with Sonos. In Deezer Family you only have one Account and multiple ...
  • 808 Views
  • 0 replies
  • 7 likes
  • 808 Views
  • 0 replies
  • 7 likes

Unwanted Pop Up Ads For Concerts

Hi everyone..I've been a Spotify Premium listener for almost 3 years & am currently utlilizing Spotify on an LG/Android smartphone. Problem is the past 2 weeks now when I stream songs or albums from artists currently on tour..in place of the album co...

  • Roadie
  • Hi everyone..I've been a Spotify Premium listener for almost 3 years & am currently utlilizing Spotify on an LG/Android smartphone. Problem is the past 2 weeks now when I stream songs or albums f...
  • Joe
  • Community Legend
  • 803 Views
  • 4 replies
  • 3 likes
  • 803 Views
  • 4 replies
  • 3 likes

Stream or playback downloaded songs?

If I do play songs which I have downloaded before: are they played from storage or does Spotify stream them over active internet connection? My hope is that I do not need to use offline mode but that Spotify consums no data when playing songs which a...

  • Casual Listener
  • If I do play songs which I have downloaded before: are they played from storage or does Spotify stream them over active internet connection? My hope is that I do not need to use offline mode but that...
  • Joe
  • Community Legend
  • 2743 Views
  • 1 replies
  • 0 likes
  • 2743 Views
  • 1 replies
  • 0 likes

Solved!! Spotify App not available for download although in Germany

Dear Spotify Community, I have a spotify account and am trying to download the spotify app on my android phone (Samsong Galaxy). However, when trying to download it, google play store gives me the following error message 'Dieser Artikel ist in ihrem ...

  • Newbie
  • Dear Spotify Community,    I have a spotify account and am trying to download the spotify app on my android phone (Samsong Galaxy). However, when trying to download it, google play stor...
  • Joe
  • Community Legend
  • 2534 Views
  • 5 replies
  • 0 likes
  • 2534 Views
  • 5 replies
  • 0 likes

Solved!! Pausing closes top bar access

Using an LG G4 with Android 6.0 marshmallow and now every time I pause my music by dragging down the notification bar or through the lock screen, I have to re open the app to resume my music. Which in turn means I can no longer play music when openin...

  • Casual Listener
  • Using an LG G4 with Android 6.0 marshmallow and now every time I pause my music by dragging down the notification bar or through the lock screen, I have to re open the app to resume my music. Which i...
  • user-removed
  • Not applicable
  • 9701 Views
  • 7 replies
  • 4 likes
  • 9701 Views
  • 7 replies
  • 4 likes

more song please

plad add more songs by bamboo, chin up music for the unsuspecting hero by foster th people, and jeepney by kala

  • Newbie
  • plad add more songs by bamboo, chin up music for the unsuspecting hero by foster th people, and jeepney by kala
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Streamed music dosen't autodelete

With the last update you f*cked something up; I use the app a lot and I know that it keeps a buffer of about 200/300mb while streaming music, but now that buffer isn't recycling and the it keeps getting bigger, after a couple of days of using it I en...

  • Newbie
  • With the last update you f*cked something up; I use the app a lot and I know that it keeps a buffer of about 200/300mb while streaming music, but now that buffer isn't recycling and the it keeps gett...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

How to turn up the max volume

The max volume on the spotify app on my Huawei phone is very low. How do i fix this? I have read many posts about this, but nothing that fixes it. Have the latest update.

  • Newbie
  • The max volume on the spotify app on my Huawei phone is very low. How do i fix this? I have read many posts about this, but nothing that fixes it. Have the latest update.
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Spotify stops playing at Videos - Angry Premium User

Hi, Fuming.... I've used spotify for agers. Who's ridiculous idea was it to incorporate videos into playlists and then allow the playlist to stop playing all together. Followed by a pop up message saying 'WE'RE NOT ABLE TO PLAY THIS VIDEO IN YOUR CUR...

  • Newbie
  • Hi,    Fuming.... I've used spotify for agers.  Who's ridiculous idea was it to incorporate videos into playlists and then allow the playlist to stop playing all together.  Foll...
  • 599 Views
  • 0 replies
  • 11 likes
  • 599 Views
  • 0 replies
  • 11 likes

Found a bug preventing ads and stopping ads.

I wanted to play a song on my phone but I wasn't able to because I don't have premium (if this gets fixed please give me premium) so I clicked a song I wanted on my computer, went to my phone and clicked play on phone, after the song was done an ad p...

  • Newbie
  • I wanted to play a song on my phone but I wasn't able to because I don't have premium (if this gets fixed please give me premium) so I clicked a song I wanted on my computer, went to my phone and cli...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

"Ce titre n'est pas disponible"

Bonjour !Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on peut basculer les fichiers locaux de notre ordinateur vers ...

  • Newbie
  • Bonjour ! Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on p...
  • abcdaire
  • Newbie
  • 1447 Views
  • 1 replies
  • 3 likes
  • 1447 Views
  • 1 replies
  • 3 likes

Stops

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anything the music just stops i tried deleting and reins...

  • Newbie
  • I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anyth...
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify App Won't Sync Local Files Under Any Circumstances

Hello everyone. I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I never had troubles with the app. But now I really don't know ...

  • Casual Listener
  • Hello everyone.   I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I n...
  • Joe
  • Community Legend
  • 896 Views
  • 5 replies
  • 0 likes
  • 896 Views
  • 5 replies
  • 0 likes

My equalizer is disappeared

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was under "download by mobile data".

  • Casual Listener
  • Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was un...
  • Joe
  • Community Legend
  • 958 Views
  • 3 replies
  • 0 likes
  • 958 Views
  • 3 replies
  • 0 likes

Problema con conexión

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

  • Newbie
  • Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho
  • 884 Views
  • 0 replies
  • 0 likes
  • 884 Views
  • 0 replies
  • 0 likes

Preminum can't verified the address.

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user? I have paid for that. It makes my family so angry. Please ch...

  • Newbie
  • Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user?  I h...
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Can't install Spotify apk file

I downloaded th apk file and tried to install spotify, but I keep getting this error message that says that the application could not be installed. The apk download worked on other devices but for this one it doesn't. I have a Galaxy Tab S, Android 5...

  • Casual Listener
  • I downloaded th apk file and tried to install spotify, but I keep getting this error message that says that the application could not be installed. The apk download worked on other devices but for th...
  • Adxperalta
  • Newbie
  • 7226 Views
  • 4 replies
  • 0 likes
  • 7226 Views
  • 4 replies
  • 0 likes

Download

Guys,all of my downloads disappeared in my library!But I think they are in memory.If I download a new album, it works.Please help me, if I reinstall the app I lost all the saved songs Thanx

  • Casual Listener
  • Guys, all of my downloads disappeared in my library! But I think they are in memory. If I download a new album, it works. Please help me, if I reinstall the app I lost all the saved songs  ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes