Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66136 Views
  • 68 replies
  • 26 likes
  • 66136 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28838 Views
  • 5 replies
  • 0 likes
  • 28838 Views
  • 5 replies
  • 0 likes

Solved!! Use Tasker to Open Spotify in Thumbnail/Tile View

Dear community, I was able to use Tasker to start Spotify automatically open and play a playlist on shuffle mode using the code below on my Nexus 7. However, I'd like the app to start in "tile/thumbnail view" instead of the "list view". There is a ar...

  • Casual Listener
  • Dear community,   I was able to use Tasker to start Spotify automatically open and play a playlist on shuffle mode using the code below on my Nexus 7. However, I'd like the app to start i...
  • Jophus73
  • Casual Listener
  • 8974 Views
  • 3 replies
  • 0 likes
  • tasker
    thumbnail
    tile
    view
  • 8974 Views
  • 3 replies
  • 0 likes

spotify ramdomly turns on..

im using samsung gs8 and if i have spotify app opened in the device background, it starts to play music suddenly after an alarm or incoming call notification. paused or stopped music starts to resume by itself even after i completely remove the app f...

  • Newbie
  • im using samsung gs8 and if i have spotify app opened in the device background, it starts to play music suddenly after an alarm or incoming call notification. paused or stopped music starts to resume...
  • Joe
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

shuffleplay

When I press shuffle play it bugs my phone and says...Can anyone help? Did they lock me out because I use it too much?The only thing I can think of is, it happened after spotify crashed while I was casting onto my PS4.

  • Newbie
  • When I press shuffle play it bugs my phone and says... Can anyone help? Did they lock me out because I use it too much? The only thing I can think of is, it happened after spotify crashed while...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Deleting cache

I realized I don't have enough space on my phone to download my playlists because I have a bunch of albums and random songs downloaded so will deleting my cache in the options section delete all the saved songs and playlists I have or just undownload...

  • Newbie
  • I realized I don't have enough space on my phone to download my playlists because I have a bunch of albums and random songs downloaded so will deleting my cache in the options section delete all the ...
  • LoganHelps
  • Composer
  • 580 Views
  • 2 replies
  • 0 likes
  • 580 Views
  • 2 replies
  • 0 likes

Unlimited subscription displayed as free subscription?

Why does my unlimited subscription show up in Android as a free account? That's totally unusable! PC and my smart tv does work great and it dit work in Android also, but now it's like my windows phone... only casual playlist works.

  • Casual Listener
  • Why does my unlimited subscription show up in Android as a free account? That's totally unusable! PC and my smart tv does work great and it dit work in Android also, but now it's like my windows phon...
  • MaxW
  • Casual Listener
  • 529 Views
  • 4 replies
  • 0 likes
  • 529 Views
  • 4 replies
  • 0 likes

App resets/crashes

So my app keeps crashing/resetting. It wont completely crash but the song will reset itself. Happens every few seconds and or minutes. I read somewhere to uninstall and then reinstall but it actually made it kinda worse. I read somewhere else that it...

  • Casual Listener
  • So my app keeps crashing/resetting. It wont completely crash but the song will reset itself. Happens every few seconds and or minutes. I read somewhere to uninstall and then reinstall but it actually...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Coming out of lock stops payback and cancels connection to device

Is anyone else experiencing this? If I set it playing a playlist and move off to another app, eventually spotify vanishes from the notification area and payback continues. If you then reload the app it cancels the current payback.And then if you leav...

  • Casual Listener
  • Is anyone else experiencing this? If I set it playing a playlist and move off to another app, eventually spotify vanishes from the notification area and payback continues. If you then reload the app ...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Switch Account in Android App without enter login details?

Hello, I am using Deezer a long time now for me and my family. Mostly I am hearing Rock/Metal and my children audio books with Sonos. In Deezer Family you only have one Account and multiple profiles in this account. But in Sonos, everything is stream...

  • Visitor
  • Hello,   I am using Deezer a long time now for me and my family. Mostly I am hearing Rock/Metal and my children audio books with Sonos. In Deezer Family you only have one Account and multiple ...
  • 839 Views
  • 0 replies
  • 7 likes
  • 839 Views
  • 0 replies
  • 7 likes

Unwanted Pop Up Ads For Concerts

Hi everyone..I've been a Spotify Premium listener for almost 3 years & am currently utlilizing Spotify on an LG/Android smartphone. Problem is the past 2 weeks now when I stream songs or albums from artists currently on tour..in place of the album co...

  • Roadie
  • Hi everyone..I've been a Spotify Premium listener for almost 3 years & am currently utlilizing Spotify on an LG/Android smartphone. Problem is the past 2 weeks now when I stream songs or albums f...
  • Joe
  • Community Legend
  • 887 Views
  • 4 replies
  • 4 likes
  • 887 Views
  • 4 replies
  • 4 likes

Stream or playback downloaded songs?

If I do play songs which I have downloaded before: are they played from storage or does Spotify stream them over active internet connection? My hope is that I do not need to use offline mode but that Spotify consums no data when playing songs which a...

  • Casual Listener
  • If I do play songs which I have downloaded before: are they played from storage or does Spotify stream them over active internet connection? My hope is that I do not need to use offline mode but that...
  • Joe
  • Community Legend
  • 2765 Views
  • 1 replies
  • 0 likes
  • 2765 Views
  • 1 replies
  • 0 likes

Solved!! Spotify App not available for download although in Germany

Dear Spotify Community, I have a spotify account and am trying to download the spotify app on my android phone (Samsong Galaxy). However, when trying to download it, google play store gives me the following error message 'Dieser Artikel ist in ihrem ...

  • Newbie
  • Dear Spotify Community,    I have a spotify account and am trying to download the spotify app on my android phone (Samsong Galaxy). However, when trying to download it, google play stor...
  • Joe
  • Community Legend
  • 2607 Views
  • 5 replies
  • 0 likes
  • 2607 Views
  • 5 replies
  • 0 likes

Solved!! Pausing closes top bar access

Using an LG G4 with Android 6.0 marshmallow and now every time I pause my music by dragging down the notification bar or through the lock screen, I have to re open the app to resume my music. Which in turn means I can no longer play music when openin...

  • Casual Listener
  • Using an LG G4 with Android 6.0 marshmallow and now every time I pause my music by dragging down the notification bar or through the lock screen, I have to re open the app to resume my music. Which i...
  • user-removed
  • Not applicable
  • 9833 Views
  • 7 replies
  • 4 likes
  • 9833 Views
  • 7 replies
  • 4 likes

more song please

plad add more songs by bamboo, chin up music for the unsuspecting hero by foster th people, and jeepney by kala

  • Newbie
  • plad add more songs by bamboo, chin up music for the unsuspecting hero by foster th people, and jeepney by kala
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Streamed music dosen't autodelete

With the last update you f*cked something up; I use the app a lot and I know that it keeps a buffer of about 200/300mb while streaming music, but now that buffer isn't recycling and the it keeps getting bigger, after a couple of days of using it I en...

  • Newbie
  • With the last update you f*cked something up; I use the app a lot and I know that it keeps a buffer of about 200/300mb while streaming music, but now that buffer isn't recycling and the it keeps gett...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

How to turn up the max volume

The max volume on the spotify app on my Huawei phone is very low. How do i fix this? I have read many posts about this, but nothing that fixes it. Have the latest update.

  • Newbie
  • The max volume on the spotify app on my Huawei phone is very low. How do i fix this? I have read many posts about this, but nothing that fixes it. Have the latest update.
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Spotify stops playing at Videos - Angry Premium User

Hi, Fuming.... I've used spotify for agers. Who's ridiculous idea was it to incorporate videos into playlists and then allow the playlist to stop playing all together. Followed by a pop up message saying 'WE'RE NOT ABLE TO PLAY THIS VIDEO IN YOUR CUR...

  • Newbie
  • Hi,    Fuming.... I've used spotify for agers.  Who's ridiculous idea was it to incorporate videos into playlists and then allow the playlist to stop playing all together.  Foll...
  • 633 Views
  • 0 replies
  • 11 likes
  • 633 Views
  • 0 replies
  • 11 likes

Found a bug preventing ads and stopping ads.

I wanted to play a song on my phone but I wasn't able to because I don't have premium (if this gets fixed please give me premium) so I clicked a song I wanted on my computer, went to my phone and clicked play on phone, after the song was done an ad p...

  • Newbie
  • I wanted to play a song on my phone but I wasn't able to because I don't have premium (if this gets fixed please give me premium) so I clicked a song I wanted on my computer, went to my phone and cli...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

"Ce titre n'est pas disponible"

Bonjour !Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on peut basculer les fichiers locaux de notre ordinateur vers ...

  • Newbie
  • Bonjour ! Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on p...
  • abcdaire
  • Newbie
  • 1594 Views
  • 1 replies
  • 3 likes
  • 1594 Views
  • 1 replies
  • 3 likes

Stops

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anything the music just stops i tried deleting and reins...

  • Newbie
  • I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anyth...
  • Joe
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Spotify App Won't Sync Local Files Under Any Circumstances

Hello everyone. I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I never had troubles with the app. But now I really don't know ...

  • Casual Listener
  • Hello everyone.   I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I n...
  • Joe
  • Community Legend
  • 923 Views
  • 5 replies
  • 0 likes
  • 923 Views
  • 5 replies
  • 0 likes