Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52619 Views
  • 68 replies
  • 25 likes
  • 52619 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27558 Views
  • 4 replies
  • 0 likes
  • 27558 Views
  • 4 replies
  • 0 likes

Problemas con la música descargada

Tuve que restaurar mi celular e hice el back up de la app. La cuestión es que ahora no reconoce la música que descargo, tuve que volver a descargar la música del back up, y ahora cada vez que descargo algo con las horas, deja de reconocerlo como desc...

  • Newbie
  • Tuve que restaurar mi celular e hice el back up de la app. La cuestión es que ahora no reconoce la música que descargo, tuve que volver a descargar la música del back up, y ahora cada vez que de...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Solved!! Audio quality grayed out for spotify premium under settings

I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family account.

  • Casual Listener
  • I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family ...
  • Joe
  • Community Legend
  • 4940 Views
  • 4 replies
  • 1 likes
  • 4940 Views
  • 4 replies
  • 1 likes

Accidental deletion of entire offline library

I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hitting the "download button" when I was trying to hi...

  • Casual Listener
  • I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hi...
  • Joe
  • Community Legend
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Personal play count for songs

I cant see my songs but all of them are still loaded.

  • Newbie
  • I cant see my songs but all of them are still loaded.
  • 521 Views
  • 0 replies
  • 0 likes
  • 521 Views
  • 0 replies
  • 0 likes

Transfering music to sd card on phonec

When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd card but its not showing up in my music why

  • Casual Listener
  • When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd car...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Distorted sound with the android app

Hi,With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer .May someone help me to fix this problem?Thanks very much

  • Roadie
  • Hi, With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer . May someone help me to fix this problem? Thanks very much 🙂
  • 682 Views
  • 0 replies
  • 1 likes
  • 682 Views
  • 0 replies
  • 1 likes

sound changes volume randomly

When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please

  • Newbie
  • When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please
  • Angestar68
  • Casual Listener
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Android Auto not connecting

I've read some messages about their Spotify not connecting to Android Auto and I have yet seen a fix or if this is a known issue or not. I have the Galaxy S8 and when I connect it to my Android Auto it had no problem loading up and playing music for ...

  • Newbie
  • I've read some messages about their Spotify not connecting to Android Auto and I have yet seen a fix or if this is a known issue or not. I have the Galaxy S8 and when I connect it to my Android Auto ...
  • JayJay1997
  • Newbie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Spotify ignoring subwoofer channel on 2.1 audio systems

I have Android (version 4.4.4) car radio with 2.1 channel audio system.Spotify ignoring subwoofer channel and play only normal 2.0 stereo.It also ignore system default EQ.This is problem of Spotify app, not Android or hardware of the car stereo.Pleas...

  • Newbie
  • I have Android (version 4.4.4) car radio with 2.1 channel audio system. Spotify ignoring subwoofer channel and play only normal 2.0 stereo. It also ignore system default EQ. This is problem of Spo...
  • 553 Views
  • 0 replies
  • 2 likes
  • 553 Views
  • 0 replies
  • 2 likes

Music Suddenly Stops

Hi,I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happen again and again, until I restart the phone. It will t...

  • Visitor
  • Hi, I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happe...
  • user-removed
  • Not applicable
  • 9886 Views
  • 15 replies
  • 2 likes
  • 9886 Views
  • 15 replies
  • 2 likes

Bug report: Music's name changed

The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers".Fix this please. Thank you.

  • Newbie
  • The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers". Fix this please. Thank you.
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Solved!! Local files doesn't transfer to Android

Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another device with android 7.1.2 gave the same problem. Please, someone can help...

Screenshot_20170615-193801[2].png
  • Visitor
  •    Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another dev...
  • Joe
  • Community Legend
  • 1182 Views
  • 3 replies
  • 0 likes
  • Android 6.0
    Android 7.1
    Windows 10
  • 1182 Views
  • 3 replies
  • 0 likes

Advertisement freezes the app?

I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is finished at 20 seconds, this app kinda freezes, it does...

  • Newbie
  • I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is fini...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Issue casting to Chromecast Audio - music just stops playing

I did a search and found a few mentions but is this a known issue?I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Audio the streaming stops. Sometimes it will play again ...

  • Newbie
  • I did a search and found a few mentions but is this a known issue? I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Aud...
  • melingaok
  • Newbie
  • 1328 Views
  • 1 replies
  • 3 likes
  • 1328 Views
  • 1 replies
  • 3 likes

Comercials

I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??

  • Casual Listener
  • I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??
  • Joe
  • Community Legend
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Songs in playlist greyed out but can play album songs

Hi, On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this? Regards,Gijsbert

  • Newbie
  • Hi,   On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this?   R...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

My Home Audio system starter when im out of Wi-Fi

I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in home, when I started aplication for example in work a...

  • Newbie
  • I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in ho...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Sound stops

The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing again.

  • Newbie
  • The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing agai...
  • 427 Views
  • 0 replies
  • 0 likes
  • 427 Views
  • 0 replies
  • 0 likes

Won't shuffle artists!

Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album..Please help, this cant be right..

  • Newbie
  • Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album.. Please help, this cant be right..
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recommended songs is stuck to reggae

My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now and after 100 refreshes it is still reggae only. It i...

  • Casual Listener
  • My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now an...
  • harrythebarrel
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes